News & Inspiration
We share tips and ideas for improving your IT, articles to inform you on new trends, and occasional cool stuff about technology and ideas that make us put down our coffee and stare. Join us for a better world!
How Does your IT Support Work?
How exactly does a managed service provider (MSP) decide how much to bill customers? Where does that number come from? And how can a business that needs managed services decide what pricing model is best for their needs? Let’s first talk about the different pricing...
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Local vs Regional IT Support
In your area it might not be about who is closest but who is a best fit for you.
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What Should I Pay For IT Support?
Small businesses have traditionally gotten their IT support in something called the break/fix model. It means approaching IT the same way you approach your electrician or plumber at home: only call when something is broken. The advantage compared with some of the...
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Key Points Of The Russian Power Grid Hack
According to a joint report by the FBI and the Department of Homeland Security, from early 2016 until late 2017 cyber attackers, most likely operating out of Russia, gained access to the control systems of power plants and other critical infrastructure in the United...
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What Is The Dark Web And Why Is It Important?
Most likely you have heard of the dark web, but do you know how hackers can use it to sell your personal information? The Deep Web We first need to explain the deep web, which people sometimes confuse with the dark web but is not the same thing. Google uses software...
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What is the Cloud? Should you use it?
How to explain the cloud If you run a data-heavy business that depends on the internet, you need to store data, and you need processing power, IT support, and cybersecurity. Doing all that onsite in your office requires hardware and other physical things (servers,...
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DHS Warns Companies Using IT Providers
In an aggravating but foreseeable turn-of-events, hackers could be using the systems and processes of Managed Services Providers (MSPs) to steal your employees’ credentials, your company’s data, and/or your financial information according to the Dept of Homeland...
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Warning! Newest Threat to our Computers and Data
It always seems that someone somewhere is trying to destroy what we are always trying to protect, and as an IT Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) that is doubly true. The latest from the East is an attack method that was built...
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FBI Warns: Social Engineering Targets Employees Payroll
New FBI report warns about current criminal campaigns targeting the payroll accounts of employees in a variety of industries. Phishing email scams are still the number one tactic of these criminals. Once the criminals coerce the information from the employee they add...
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Windows 10 update is breaking millions of webcams – how to fix it
Millions of users have found that upgrading to the software has rendered their webcams obsolete, including built-in cameras and external ones that connect via USB or Bluetooth, according to Microsoft website Thurrott. Source: Windows 10 update is breaking millions of...
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