Help Desk Support

Everything you need to keep your business safe, secure and thriving.

A proactive approach to technology and infrastructure management.

Cost-effective, Friendly IT Support

Our IT Support desk packages are designed specifically for small businesses.

Our IT Support helps you to better plan for and pro-actively support your organization on a fixed monthly budget. By budgeting for your IT support needs and scaling based on the size and complexity of your organization, costly hourly service calls can be avoided and responsive IT Support will be provided immediately without any unnecessary wait times.

Our IT Support packages are custom-tailored to fit your organizations unique needs and budget. We have the capacity to supplement your existing IT support staff with technologies, tools, and technicians to increase efficiency and reduce expenses.

We can also augment or completely replace your current (or non-existent) IT Support at a fraction of the cost of normal part-time or full-time employees.

IT Support Ready For You

24/7, 365 days a year

With the Queen Consulting and Technologies Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Many IT support companies will receive your call and then bounce you around to several technicians. The whole time this happening your business is, of course, at a standstill.

Don’t let your business get stuck with this level of customer “service”.

Our help desk features a team of certified, highly-trained experts that provide best-in-class support – 24/7, 365.

We answer most calls in 30 seconds or less, and our first-contact resolution rate is 77% (the industry average is only 64%).

All of our IT Support packages include certified coverage for:

  • Microsoft and Apple desktop operating systems
  • Microsoft and Linux server operating systems
  • Microsoft Office and leading third-party applications
  • E-mail applications and Web browsers
  • Thin clients and virtual desktop infrastructure (VDI)
  • Hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration
  • Desktop performance problems
  • Virus and malware infections

Our clients using our premier IT Support enjoy the following benefits:

  • Microsoft and Apple desktop operating systems
  • Immediate, 24/7 phone, email, and live-chat technical support
  • On-site and off-site remote support from certified technicians
  • Dedicated account manager and project tracking tools
  • Access to client portal for ticket tracking/generation, site details, remote access
  • Daily, weekly, and monthly reports for site activities and pro-active action lists
  • Complimentary Network Health reports, detailed audits, and automated alerts

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